1) Unjustified Return of Products (right of unjustified withdrawal)
The customer reserves the right to return the products purchased, according to law 2251/94 article 3b for consumer protection, unjustifiably, within fourteen (14) calendar days from the date of receipt of the products.
Exceptions to the right of withdrawal:
There is no withdrawal and no return is allowed
1) For special orders (product made according to the customer's specifications or clearly personalized, following a written agreement - order).
2) Where the products have been modified at the request of the customer
3) For damages caused during the opening of the product, for which the responsibility lies solely with the customer.
Returns will only be strictly accepted if the following conditions are met:
1) The product is in its original excellent condition. The check will be performed by the manager of our online store.
2) The product packaging is not damaged or soiled, but is in excellent condition.
3) The product is returned in a safe package, so that it does not wear out during transport. We are not responsible for any loss or damage during the transport of the product.
4) Along with the product, all documents will be returned intact and in excellent condition.
5) In case the product is accompanied by a gift, the gift must be returned with the product, also in excellent condition and the forms that may accompany it.
6) The customer does not exercise his right of withdrawal within the above period of 14 calendar days from the date of shipment of the products.
The customer in order to exercise the right of withdrawal, must contact us, announcing his decision to withdraw, with an unconditional, conditions and deadlines, by phone or e-mail (info@asimiaccessories.gr) before the above deadline of 14 days.
Upon notification of the withdrawal statement, the customer will be sent a confirmation of receipt in his e-mail.
The customer must return the products in safe packaging, so that they are protected during shipment, without undue delay and definitely within 14 calendar days from the day on which he announced, in our online store, his decision to withdraw.
The return is the responsibility of the customer as we are not responsible for any loss or damage during transport.
The cost of return will be borne by the customer, asimiaccessories.gr will not receive the products if this cost has not already been covered by the customer.
In case the above is not observed and the product does not meet the above conditions the return of the product will not be accepted and the product will be sent back to the customer-sender at the same charge.
If the product is received, the withdrawal statement is timely, all the above conditions are met and the above procedure is followed to exercise the customer's right of withdrawal, the return of the products will be accepted.
The refund corresponding to the price of the products ordered by the customer (the initial shipping costs are non-refundable), will be completed without undue delay and definitely within fourteen (14) calendar days from the date of receipt of the returned products.
The refund will be made by deposit in the customer's bank account. For security reasons, the holder of the account number must be the same person listed on the purchase receipt for the returned product.
In case the customer does not want a refund but exchange of the product with another or other products, up to the amount of the price paid or the payment of an additional price, provided that the product to be exchanged remains intact and unused. In case the changed product is of lesser value than that of your original order, asimiaccessories.gr will not refund the difference in money, therefore you should choose an additional one so that your new order is equal to or greater than the original value. For the above, you must fill in in detail the product (s) in the withdrawal / return form (Appendix 1, after the end of the Terms of Use).
Shipping costs for new products are borne by the customer and the products will be shipped after receipt and verification of the original product (s), as mentioned in detail above (fulfillment of conditions).
Change for the second time, ie change of already changed products is not allowed.)
2) Reasoned Return of Products
In the rare case that the customer receives due to the fault of asimiaccessories.gr proven defective product or product that lacks an agreed quality or damaged during transport or wrong product, he must inform us immediately describing the problem and notifying us if he wishes to replace or return of his money.
Especially in these cases the customer can:
1. Either refuse to pick up the product from the beginning and request the delivery of the product ordered, if it is a wrong product or its correction / replacement if it is a defective product or a product that lacks an agreed quality.
2. Either pick up the product and return it requesting the delivery of the product ordered, in case of incorrect shipping of the product or its correction / replacement if it is a defective product or a product that lacks an agreed quality or a refund of the price paid.